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Check in was slow. Need a self checkin

Easy to pick-up and return. Courteous staff.

They did not have a car for me, even after renting the car online on May 31st. I was given a number to call and they searched the other locations and they "had" some at DFW International airport. Once I arrived to the airport I was greeted by a rude employee behind the counter that told me that even if they had a car to give me that it would be a price increase. I told them that just a few hours before I spoke with someone and they were to note my reservation that the cost was to stay the same and all I was doing was picking up at a location that showed cars available. When departing the location there were a line of unhappy guests in the same problem as I was in. I ended up having to search and found a rental but it was with a different company.

I never picked up the rental; I canceled it .

I had a great experience

Awesome counter guy at the Commerce Street location in Dallas !

Oil change warning in the car came on, and customer service told me to have the oil changed and be reimbursed. Drop-off agent told me I violated protocol and shouldn’t have changed the oil (and paid for it out of pocket), all while typing and not making eye contact. I was then threatened with the $450 cleaning fee - which I didn’t violate. I’ll never rent from Avis again. Terrible experience.

Car not properly washed

They took the reservation but then had no car

Reservation was declined due to no cars available

Flight was delayed few hours by the time we got to counter they were close meanwhile all the other rental companies were open had to book through another company to get a car big waste of time

They told me no cars were available at the reserved time. They tried telling me my reservation was for 10:30 when the paperwork clearly showed 9:00am. They made me wait and then began giving cars to other customers until I spoke with three different Hertz employees which took me an hour to get my car.

Flight canceled for weather and i was still charged

Car was fine but nothing was said about a $500 deposit when I already paid for my rental w my credit card! Total BULLSHIT!

Friendly staff. Line too long...one hour. No staff around at drop off.

I got there and they told me they didn’t have a car available after I reserved the night before. It made no sense. I am very very disappointed.

We had to cancel our reservation and get another car from another agency. We we went to the desk to get our car we were told it was going to be a 2-3hr wait for a car to be available to us. No explanations why other than there were none ready and we had to get in line with everyone else and when one became available then we could have it. There were no notices sent out of info given it was just a show up and wait. I don't mind waiting some times, I get it, but 2-3 hours is a bit much.