Jeep Hires in Dublin

Long story short, I’ve been screwed over twice by this company. Once I paid in full, but wasn’t able to get my money back because I paid in full. I had an emergency surgery that prevented me from traveling. I wasn’t able to get my money back even with a surgeons note. The previous experience, I reserved two SUV’s to accommodate my family. Only one was available. We had to wait over 24 hours to get a vehicle that would accommodate us. If you pay in full, there’s no way of getting your money back should you need to cancel. If you reserve a car, you may have the size car you requested. I wouldn’t recommend this company without travel insurance.

Long wait time to be seen, not necessarily the staff's fault but had a 10am pick-up, arrived at 9:45am, waited in line until close to 10:30am until seen due to customers in front having numerous questions.

The car was great. I think that you should highlight that insurance will be extra and required, so that we know the true cost beforehand. In addition, the gentleman checking us in did not tell us that adding an extra driver would be extra even when he knew that we didn't really plan on using the extra driver. Finally, the return location at the Cork airport could be labeled better.

Heads up on European insurance

We picked up the car on Haddington Rd. in Dublin. David and Irwin are very professional and courteous. We found the cars very satisfactory.

Fabulous

The hidden fees were a little surprising. Thought I booked a car for the price on Kayak, turns out I’d end up paying almost 3x that much when I went to pick it up

Generally good, friendly staff and efficient. Only real issue was that we couldn't use our CDW waiver with credit card coverage since: a) it required a very large authorization on the card (€5000, I think) which was rejected for security reasons, and b) there's a fee to do this! Never seen this issue before but I think it's avoidable via the aggregators. Car itself was good. Had more nicks and scratches at pickup than average but that's not a problem for us. Overall a good experience, just a bit pricy for a one day rental once all the added fees are taken into account.

Car collection not in the airport - long wait to get to a knackered car that’s was not to reserved specification

They cancelled our booking direct to us with no explanation

Excellent customer service

This was the most horrible rental experience I have ever had. The service desk was terrible and the manager was terrible at Dublin airport. We paid over $1000 for a weekly rental and then they said we could not take the car unless we paid an extra $500 in insurance . It was total bait and switch job. They also cancelled my brothers reservation without even letting him know. We went to Sixt rentals and they took care of us and couldn’t have been nicer. I will never ever rent from Avis again. Low class and terrible service.

Kayak site sold us insurance which was not valid in Ireland