Cheap Car Hire in Pennsylvania

I booked rental online they refused to take my debit card I was stuck with no rental car my entire it was just awful the workers wasn't nice at all or helpful at all to resolve the issue

Our flight was delayed and I called number on reservation. Woman I talked to was very unhelpful. She didn’t know Alamo at Pittsburgh airport was open later than time listed. Person answering the phone needs to know correct information.

Very easy check in check out process.

You guys forgot to mention all of the hidden fees I’ll have to pay and it ended up being almost double the cost you guys “estimated”. Maybe try getting the actual value of the car next time.

Car was dirty, dented, and not a full size. Staff was unprofessional and unhelpful.

Letting people know the pick up location is inside the Sheraton hotel would be helpful. There is no signage and I was in an Uber whose driver went nuts because we could not find the AVIS location. We finally asked the valet and he told us it was inside… tucked into a closet-sized corner.

Pickup location awesome. Could have been less.

Despite showing that cars were available, there were no cars for rent.

I did get a last minute rental… The car was a keep, it was supposed to be. Jaguar SUV or equivalent. The condition of the vehicle was not good. Front passenger tire did not have integrity. It kept loosing air. Also the vehicle did not seem to have reliable shocks/struts….unstable.

Kayak LIED!! YOU PRESENTED RENTAL INSURANCE THAT WAS NOT FROM BUDGET!! I DID NOT GET A CONFIRMATION EMAIL FROM KAYAK OR ALLIANZ AND THAT IS UNNACCETABLE!! I HAD NO IDEA HOW MUCH THE COVERAGE WAS FOR OR ANYTHING!!! THE INSURANCE OFFERED SHOULD BE FROM BUDGET! SHAME ON U FOR SCAMMING PPL!!

Pick up was low staffed.

The vehicle was not in road-ready condition as I had to fill up the tires with air twice and had to have the oil checked as a warning light was on from the start.

The car smelled like a cigarette

Don’t rent from Budget. Got a cheap deal before the price rise. Called me the night before and told me that it was a local rental and could only take it so far. It would cost me an extra $1000 to take it where I wanted to go. Never took the rental. Never in my life was I told I couldn’t go somewhere in a rental. Budget is a total ripoff. This is the one on Jonestown Rd. In Harrisburg PA

Van was good...drove fantastic...good rental!

The purpose of writing to you is to express my dissatisfactions over the quality of service I received. First, the miscommunication over car insurance still has me baffled. I was told that if I did not supply the information showing that I had car insurance then I could only rent the smallest vehicle. I was not told that I could pay for insurance if necessary. After talking with a friend they told me that I could pay for coverage. I ended up calling back the next day because they were closed by the time I figured this out. I stated numerous times that I wanted the MINIMUM amount of car insurance coverage needed. I received an emailed receipt and it showed that I paid DW/CDW which states *OPTIONAL* $22.99/Day, for a total of $183.92. That's on top of the Supplemental Liability protection at $13/day for a total of $104. Together equaling $287.92. This is completely outrageous. I am insured through Geico. I wish I could say this was my only issue. I asked if a worker could follow me back to my home with the vehicle, which is only a five minute drive and that I would even drive them back to the store. I was told no one would be available that day. I had to resort to getting an Uber. I have rented cars many times and never ever had an issue. Every other place I have rented a car from for example Hertz and Budget, the vehicle has a full tank of gas and is in great condition. The Volkswagen I rented had less than a half a tank of gas when I picked it up and was not in the best of condition, with lots of dents and scratches. Whoever cleaned the inside of the vehicle left streak marks on the windshield. Which made it very difficult to see when the sun was setting. The registration was due and the Inspection light was going off on the dashboard. I called and was told that everything on the vehicle was up to date. If I was only driving locally this wouldn't have been much of a concern to me but I was traveling out of state on a seven hour drive. When I called to voice that I was not comfortable driving the seven hours back to Pennsylvania, I wad told that I could call or go to an Enterprise that was close to me to see if they had anything available. This is not my job or problem to search for a suitable vehicle. This should have been taken care of for me. No one was open, being that it was the 4th of July, the day I was planning on driving back. Now I end up paying for a nother day. I call an Enterprise the next day. They did not have a compact SUV available. I did not have the time or patience to call around for a nother vehicle as I am dealing will my ill Mother. I decided to take my chances with the Volkswagen because I needed to get back to work. I can not express how extremely dissatisfied I am with my experience with Enterprise.

The SUV smelled of smoke so bad we had to buy an air freshener to fill the smell (such a bad first impression) it was not very clean….melted chocolate on the floor of the SUV, finger prints on the windows and door handles (looked like they were never cleaned) crumbs in the cup holders and in between the seats.

The guys who checked us in and out were great. I would definitely use this location again.

The drop off site in uptown Cincinnati is no longer in business! A stranger had to catch me and tell me that Hertz now only has a location in downtown.

I haven't received an email receipt after dropping off the vehicle.

Hertz employee at checkout counter in PHL was difficult to work with. He also lied and said that he could not change the time on the reservation due to the drop off location opening at 9 AM. The drop off location opened at 7:30 am and he did this in an attempt to get an extra $20 added on to my rental.

Going through Kayak and price line was horable. Flew into Pitsburg and Hertz said I had to take a cab 40 minutes away to get my car. Spent 2 hours on the phone with Price line and Hertz. Finally Hertz said they would cancle my reservation with no cancelation fee and make me a new reservation at the airport at over twice what my original reaervation was for. Got a refund for the whole amount. Two days later they charged me $200.00 cancelation fee. Never doing business with either company ever again.

No car available at scheduled pick up time. When I returned I was given a car with damage to the under carriage - that I noted on my way home. I called the location and was told I needed to call around to other locations to find another car - which I did. They didn't "have time" OR I could fix the rental I have - take it to a garage etc..... I spent the first day driving around getting a new car and was given a smaller car - won't rent from them again.

We went to pick up the car we had reserved and they didn't have any cars, we were sent to another location and faced the same issue.

I used to hand wipe when I got in the car and wipe the steering wheel and it turned totally black Otherwise the car was just fine

Really nice representative and manager, if possible not to get a car that people smoke in it. But overall experience was good

Could do a better job with highlighting the true cost of rentals.

The actual car facility is much farther from the airport than the other car rental places, and the shuttle to get there is frankly embarrassing. If you have to drop the car off later than 4p on a weekend then you need to go to a completely different location. Not well organized at all. They don't take care of the vehicles. Worst car rental experience yet.

Car was very dirty inside and out and could tell it had been smoked in.

our flight was delayed and we arrived after midnight. the payless office was closed and they charged me for that day anyway. it was a prepay no refund by playless. waited over 35 minutes for pickup at the airport the next day. their restroom was dirty.

Location closed early and I couldn’t get my car and was stranded.

I booked a rental with FREE CANCELLATION. I specifically needed an out because of my schedule and somewhere in the last steps of the booking the rental it was mysteriously removed and I was unable to cancel for free when my plans changed. I called every department and no one could give this loyal customer a refund. It was a scammy trick and I will never use this platform again.

They were out of cars when I arrived. Only one staff member, David, was helpful. The rest didn’t seem to care and told me to come back in the morning. They couldn’t get a car for me from Hertz because the gate closed right after we arrived in the shuttle.

There was about 15 people in line to pick up and it took an hour and 20 minutes to get through the line with four people working. Also there was a guy working in the Members Only area that never bothered to take a single person to help. Then they try to put me in a Toyota and Call it a luxury car off. But I paid another upgrade to get an Infiniti with almost 50,000 miles. Finally I asked for a Toyota tundra truck that looked slightly newer and that was fine. The guy told me when I ask by the way it was so long in the cars were so rough, that’s what you get when you go to dollar or thrifty. By the way it wasn’t cheaper it just “looked”like they had the car I wanted Totally disappointed PS it takes approx 20 min for the van to arrive and pick you up. Saw the hertz and others 3 times in the same wait time

The person never gave me a walkthrough of the vehicle at pick up, she talked too fast and was hard to understand. The vehicle had many minor dings and scrapes I needed to file with kayak to cover myself incase they blamed me for them

The dropoff system is terrible. Why is there not an immediate confirmation of the return? My return was to a parking garage, not an airport office. But why is the system not good in this location? It's days later, and I'm still trying to get the rental closed.

I got a violation ticket because of an expired registration.

We were in and out quickly. The car they gave us was a great car and return was very simple and easy and the shuttle was right there waiting for us. Everyone was cordial and nice. Will definitely look into using again.