Cheap Car Hire in Baltimore/Washington Airport

It was awesome. Pickup was a little slow because of the agents computer locked up. But the manager upgraded me and really made my trip!!!.. Drop off and bus ride was as easy as can be. Great experience

Lines at pickup were really long and most of the pickup process should be something you can do ahead of time. Their app or link doesn't work so anything they say you can do in advance doesn't work or speed up the process.

Great 💯

Seamless experience throughout

The staff were very friendly and helpful.

Absolutely terrible. Days after return of the car they still have not refunded the $350 deposit. Most rental companies just leave the charge as pending until the car is returned. Not NextCar. Your company put the charge all the way through and never refunded the $350 deposit after the car was returned. What a ripoff. Terrible customer service. The desk also does not answer the phone during hours NextCar is supposed to be opened. So so terrible

My day rate doubled when I needed to add a day due to flight cancelation.

Next car may be your next car also. All car companies @BWI are all off site together and require a shuttle, so go with the cheapest for the size you like essentially. ( Except SiXT which had poor service in past).

When I got to the desk they didn't honor my reservation. The guy working there acted like he couldn't give 2 shits that they where stranding me and my family in Baltimore. That's the last time I use Avis and Kayak.

My plan was delayed and they did not honor my reservation. I had to call customer service to adjust my reservations s then it went through. Drop off was easy.

Showed up with a reservation that was even pre-paid, only to be told there were no cars available. Went to AVIS instead. You should too.

I regret

My reservation was for a Nissan Pathfinder (3 row SUV) or similar. I received an email the morning of my reservation confirming my reservation was up to date. I arrived at BWI car rental building and I was told there would be a 4 hour delay to pick up my car. I was told I couldn't leave the premises as they would be calling out loud my name whenever a car was available. Whenever I went to the desk to ask for an update I would get a terrible look and a "I don't know sir" response. I waited and waited with two hungry 4 year old twins in the waiting room until I was finally approached and told that no 3 row SUV vehicles had been returned and that they couldn't tell me how much longer it would be. I had to accept a chevy equinox (much smaller 2 row SUV) that reeked of cigarette smell and we barely fit for the same price. I feel that the same way that people are penalized / charged for returning the car late, I should receive a refund for being given my car 4 hours later and a car that was lesser than what I paid. Terrible experience overall with very poor communication from staff.

Wonderful desk person, very compassionate and clear.

Thrifty had no available cars with a 3 hour wait for people with reservations. It was an awful experience.

Although I had a reservation, Thrifty did not have any cars available when I arrived. In order to make the event I was attending, I had to find another rental car agency and pay double the amount of my Thrifty reservation.