Subaru Hires in Vancouver

The bus was delayed slightly (under an hour), so my rental was canceled. There were no vehicles left or effort to assist. We ended up calling the nearby enterprise and doing a same day booking direct since Hertz canceled our rental before we even arrived. I’d walk to the enterprise before attempting to book here again.

They didnt let us leave with the car

We had a flat caused by a nail. We contacted the Hertz help line number, which happened to be in the States. We were going to be delayed for our ferry from Nanaimo to Vancouver, and wanted a quick fix on site. We were told there was no spare tire in our Pacifica 2022 so we could not fix it quick, be it ourselves or via CAA. The phone service was awful. They kept transferring us to someone else and the line cut several times so we has to redo the same process 3-4 times. We were in Ladysmith BC. They told us there was no Hertz service close to us, Nanaimo, and would have to tow us all the way to Richmond, at the airport, through the ferry. We were going to miss our reserved hotel. So we arranged it by ourselves. We called a tow truck, were towed to the garage. The owner was nice enough to prioritize our request. Our flat tire was fixed, we rescheduled our ferry. We were then able to visit Nanaimo before taking the last ferry. This morning, I was searching on the Pacifica 2022, and it said there was a spare tire, in the back on the left, behind a removable plastic cover.! Very disappointed of the whole experience.

They didn't provide insurance docs which is a legal requirement in Canada ( I wasn't aware). Was stopped by police and this turned into quite a tine wasting situation.

Friendly staff. Didn’t have the vehicle that was reserved. Vehicle wasn’t washed. Added cost even though brought back early with added fuel.

Like the easeness of picking it up, the availability of the car itself and how close it is to the cruise terminal, which is very walkable. What I don't like is I have to drop it off at 8am when it should easily change to 2 hrs later. That was the reason for getting the car, right? To take it to the airport.

Great

A very inconvenient location. Ran into an issue that was very unreasonable

When client pick up the car, your stuff should confirm the gasoline tank level. In my case the mileage showed it is 299 km to empty. And it covered 300km before refill the gas.

Quick, easy, great price!

Made a reservation 3 months ahead: Toyota Rav4 or equivalent at 12 noon. We got in the queue at 12:15 pm, got to speak to an agent at 1 pm, who said they did not have our car, but we could take a replacement car that would not be ready before 45 minutes, so the agent proposed a Toyota Highlander instead, for an additional 20$/day (x 14 days). We refused and said we would wait for the replacement car. When we finally got our replacement car (Hyundai Kona, not as big as what we wanted), the agent strongly insisted that we take their insurance, because no other insurance in the world we may have would cover all sorts of damages, which is totally false. Their insurance was from 30$ to 35$/day. I declined his "offer", perfectly knowing I was covered with my personal car insurance, not to mention my credit card's insurance. ..and the car was really smelling cigarettes. So, as far as customer service is concerned, it needs deep improvements. The car, beside the cigarette smell and some scratches, was in perfect conditions.

When making the reservation, we take out full insurance and pay more for it. But when picking up the car, the company told us that we did not have any insurance and we had to pay again.

They gave me a nice upgrade to an SUV for free. A little slow at the counter, but other than that leak good experience for the price.