Lexus Hires in Orlando

I did not realize that there was not an Avis shuttle from Orlando Airport. I asked a number of people and got the same response “you will need to take a taxi”. I was waiting in line for the Avis representative and my wife started talking to a gentleman at Payless Car Rental. He told her that they handled Avis and Budget car rental and he would match the price from Kayak. 10 minutes later we were on our way. My advice to you is to tell customers that you do not have a shuttle to downtown Orlando so that they will not be surprised or disappointed.

First and foremost, when someone books a convertable, thats what i expect. That person handeling check in at the jetblue terminal in orlando on saturday morning should be sent back for retraining. After showing my reservation with the convertable, he goes back and forth with me, telling me that in the “system” its a different category of car. I then went to show him the reservation again and he says thats not an avis reservation number. He says i should call the number on the reservation… so i did. And. IT WAS AVIS IN ORLANDO!!!! At this point im beyond furious going back and forth, that i said, in general, I DONT HAVE TIME FOR THIS, GIVE ME WHATEVER YOU HAVE SO I CAN GET THE HELL OUT OF HERE! Instead of resolving the issue, this individual wants to act like my ex girlfriend and tell me to calm down in a passive tone!! And then he says youre not allowed to be nasty here!! OOH IM SORRY, I DIDNT KNOW I LANDED IN FN PLEASANTVILLE!! AND I SAID THAT IN GENERAL NOT TO YOU!! This went on for 5-7 mins with people and kids online. Instead of focusing on a resolution, this chump wanted to argue with me, since he had no idea how to resolve the issue!! i paid for a convertable and got a dirty sports car. Inside and out. Cant wait for my next experience!

This was the worst car rental experience I have ever had. We landed at 815pm and headed straight to Thrifty. We waited in line for TWO HOURS in order to sign our contract - absolutely insane. We then proceeded to the car pickup area and had to wait ANOTHER TWO HOURS to receive the vehicle. There were not enough people working to drive cars around and the people who were working were rude. The last straw was that there was an electrical error with the key fob - the next morning (after an extremely late and frustrating night) the car wouldn't start bc the fob wasn't recognized. We had to walk to a convenience store to buy batteries because the PHONE NUMBER THEY PROVIDED DIDN'T WORK. We managed to change the battery and start our day (late again). The next stop, the key fob wouldn't work again! So every time we stopped, we had to take apart the fob and put it back together for the car to recognize the key fob. When we returned the car, the people working at Thrifty COULDN'T CARE LESS. The unfortunate thing is that we left knowing that the next people who rented that car were going to experience the same issues, even though we tried our best to make Thrifty aware. Zero help and zero compensation for our terrible experiences.

Seem to be lot of additional fees. Paid a lot more then expected

Due to Daytona 500 cars were not available. Gate agents did not inform passengers of the 3 plus hour wait in line in the parking garage with at least 500 other customers who were angry and unpleasant. Children were sleeping on their luggage and crying Improvement would be to have extra agents at the gate who would have let customers know of what they were about to encounter outside so they could be aware. And avoid the very volatile situation outside.

I was FORCED to pay almost $200 extra for auto insurance I didn’t need. I told them that my auto insurance covers my rentals. They told me, “no. You need this one. I will just give you the minimum. Don’t worry.” They wouldn’t ALLOW me to decline, but on rental agreement it says “accepted” insurance. I DID NOT ACCEPT. I was FORCED to have it.

2 hour wait to get car, car was not very clean when picked up

Tons of extra fees and if using a debit card they want to put a $500 hold on your card

The windows and side view mirrors had a lot of accumulated soap scum that made night vision bad

The customer service was excellent! They (two different gentlemen) were polite and helpful with my calls about tolls before the pickup and were just as friendly once we got there. Everyone from the shuttle bus driver (who was very prompt and helpful) to the counter lady and the lady that gave us our car was excellent. We will definitely rent with them again. Thank you!

The staff was very friendly and easy to work with. The only downside I experienced was trying to call. No one ever answered the phone when I tried calling that location.