Audi Hires in Kailua-Kona

The vehicles are not very clean. The first truck I was given had a dead battery. The second one needed an oil change. The third one I had to clean when I got home to get rid of the smell of cigarettes and to get a clear windscreen. The counter staff were helpful but whoever checks the vehicles after “cleaning” needs some serious training.

Was given a damaged vehicle and when I pointed it out to the lady she got really unpleasant towards me until she physically saw the damage then was given a lesser value car in its place

Actually really great. Easy to get the shuttle

Check in took forever, mostly because they insisted on using a broken chip reader for the credit card that they already had on file. There were a crazy number of additional charges that weren't included in the initial reservation fee. I had called twice to confirm and was told final charges could only be confirmed at check-in. I didn't want to be auto-upgraded to a bigger car that I was less comfortable driving.

The gas tank was not completely full when I picked up the car. I did not realize it until I had already left the rental agency. It was probably a couple of gallons short. The agency was so busy last night, there was no way I was going to raise the issue as we had a flight to catch. When I picked up the vehicle, the agents kindly drove it right up to us. The problem being there was no place to actually adjust the seats etc. before I left. Not a big deal, but I would rather have time to familiarize myself with the car before I was expected to drive away.

The experience was fine once I finally got in the car. There was no clearly designated shuttle to National from the airport, and only half as many shuttles in place as needed: the airport was a mob scene of people attempting to secure a space on a shuttle. Once at the rental kiosk their were long lines (40 minutes). Helpful service person upon reaching the counter. Then…another 30 minute wait with a crowd of 50+ people waiting for cars to be cleaned and delivered for rental. A terrible two hour ordeal to start a vacation.

Corey was a big help. Good employees and rates