FAQs
Finding a flight
How do I find a good deal?
We have two tools: Hot Travel Deals and Book Flights Online
Hot travel deals: Compares the best advertised prices across a range of dates from airlines and agents, but doesn't provide an availability search. In order to book a fare from our Best Deals page, select the website of the airline or agent you wish to book with. Many websites have a "flexible search option" to help you find the lowest fare.
Book Flights Online: Compares up to eight search engines for your travel dates.
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How do I find a one-way fare?
Our "Hot Travel Deals" pages are only available for round-trip itineraries. For one way flights, try our Book Flights Online section to compare up to eight search engines.
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How do I book a flight that lands in one city and departs from another (otherwise known as open jaw flights)?
Go to our Book Flights Online page.
Use the option to create multi-stop flights to enter more than one city. You can also use additional search options to find non-stop flights or different seat classes.
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Do you have deals from other countries?
Cheapflights.com.au is specifically for travel originating from Australia and New Zealand. For travel deals from other countries, visit the Cheapflights website for that country:
Cheapflights.co.uk - UK and Ireland
Cheapflights.ca - Canada
Cheapflights.com - America
Cheapflug.de - Germany
Cheapvuelos.es - Spain
Cheapvols.fr - France
If your country is not listed, please contact an airline directly for a quote.
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Why can’t I find a deal listed on your site?
Our Hot travel deals are not an availability search but a comparison of the best advertised prices. In order to book one of the fares on the Hot travel deals page, select the website of the airline or agent you wish to book with. Please be aware that the top deals sell out quickly and the flight that you've seen advertised at a certain price may have sold out before you have a chance to book a seat. We do our best to keep the deals correct and up to the minute, but sometimes seats sell so quickly that we cannot keep up. However, if you believe that one of the deals listed is simply inaccurate or unavailable, please let us know. We don't want any mistakes on the site and any feedback you have helps us stay as accurate as possible.
If you are looking for specific dates, we recommend our Book Flights Online page, where you can compare up to six search engines for your dates.
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How do I get my flight confirmation?
Cheapflights.com.au does not sell tickets and does not make the actual booking. Please contact the airline or agent with which you made your booking.
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Do you have travel memberships?
Access to our website and newsletter is free. We do not sell airline tickets or travel memberships.
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Why should I sign up?
Our newsletter includes handpicked deals by our travel experts, deals by destination, plus:
- Subscriber-only exclusives: airfare and travel deals, contests, giveaways, and more.
- Travel tips and strategies: expert advice on how to cut costs and get the most out of your travel budget.
- Travel and destination news: airline, airport and destination news, calendar and events.
Subscribe to our newsletter
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How can I unsubscribe?
You can unsubscribe from our newsletter at any time by visiting the newsletter page and clicking "cancel my subscription".
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What is the baggage allowance for my airline?
Baggage allowances vary from airline to airline and for domestic or international travel. For baggage information, please see our Baggage Allowance guide.
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Can I bring my pet?
Pet travel restrictions and costs vary by airline.
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