I reserved with payment well ahead of time. ( 2 months)Got a mini van instead of the SUV that I reserved. No advance notice that a change would be made. This is my third time renting here in a just over a years time. The first was stellar. The second was good and this was so so. I wouldn’t have minded the van if it had been comfortable, but for the whole day trip to and from Florida it was a huge disappointment. Go back to Honda pilot. Those were the best . And if there is going to be a change, let the customer know in advance. As the lot was full of mini vans, I suspect this was the plan ahead of time. Must have got a deal on Plymouth voyagers.