VirginAustralia

VirginAustralia flights and information

• VirginAustralia Check-in
• VirginAustralia baggage allowance
• VirginAustralia legroom

Web check-in is available for domestic Australian flights between 24 hours and one hour before scheduled departure. At the airport, check-in opens three hours before a flight is scheduled to depart and closes 60 minutes before take off.

Hand luggage: On domestic and international flights the carry-on baggage allowance is 7kg. Passengers may bring either two carry-on pieces with dimensions of 34cm (height) x 48cm (length) x 23cm (depth) (105cm in total) or one piece with dimensions of 114cm (h) x 60cm (l) x 11cm (d) (total 185cm).

Checked luggage: The baggage allowance depends on the fare class. On domestic flights, Saver fares have no checked baggage allowance (costs $12 per flight for an allowance of 23kg). Flexi fare holders have an allowance of 23kg and Premium Economy and Business travellers may check 69kg of luggage.

On international flights, the baggage allowance varies by route and fare class. On Pacific and Polynesian Blue flights, travellers on Saver fares have no checked baggage allowance and may purchase one for $20 online or $60 at the airport (ex-Australia prices). Passengers on Flexi Fares and Silver Velocity Members have an allowance of 23kg, Velocity Gold members may check 32kg of baggage and Velocity Platinum Members and those who have purchased a Premium Fares ticket may check 69kg of luggage. The fee for purchasing hold baggage allowance on Pacific Blue Indonesian and Thai routes are approximately $30 if bought online or $60 at the airport. 

Excess baggage charges: On domestic and international flights excess baggage is charged per kilogramme. On domestic flights the cost per kilogram is $15. For flyers departing from Australia each kg of excess baggage also costs $15 but on Australia-Thailand flights it's $20.

The standard economy seat has 81cm (32in) of seat pitch. Extra Legroom seats may be purchased.

Several groups of passengers may select their seats in advance. These include Business, Premium Economy, Economy Class (excluding those on V Promo fares) and Gold and Silver Velocity members. Economy Class travellers may purchase seats with extra legroom at the V Australia check-in desk (subject to availability).

Depends on the fare class. Contact the Guest Contact Centre if you need to change or cancel a booking. There may be an additional charge for this and there's a service fee if you call V Australia's Guest Contact Centre to make, change or cancel a booking. Making a booking via the Guest Contact Centre costs $50, making a change to an existing booking also costs $50 and there's a $55 fee for cancelling or requesting a refund.

Infant fares are 10 per cent of the adult fare. If the infant has a seat, the cost is 75 per cent of the accompanying adult's fare. Children (aged 2 to 11 years) are charged at 75 per cent of the adult fare.

There are no discounts for older travellers.

Virgin Australia doesn't accept bookings for pets and recommends that passengers contact an approved International Pet and Animal Transportation Association (IPATA) Pet Agent to transport their pet. Virgin's Pet Travel page carries a list of recommended agents in Australia and Los Angeles.

Large musical instruments may be carried in the aircraft cabin. Passengers should purchase an extra seat for the musical instrument. Contact the Guest Contact Centre as the airline requires a minimum of 15 days' notice.

In International Economy Class, passengers can look forward to a complimentary in-flight meal and drink service. RED is the in-flight entertainment, a touch-screen and handset-controlled service with movies, TV, music and games. Pay a bit more and get even more luxury in Premium Economy Class. A complimentary bar and delicious menu with local food and Australian wines.

The loyalty program is called Velocity Frequent Flyer. Points can be earned with Virgin Australia, its international partners (Pacific Blue, Virgin Atlantic, Virgin America, Etihad, Air New Zealand, Delta and Singapore Airlines among others) and its Program Partners (including Westfield Online, Marks & Spencer, StrawberryNet, eBay and the Apple Store).

See what types of meals other Virgin Australia passengers have enjoyed on airlinemeals.net.

Voyeur is the in-flight magazine and can be read online.

Virgin Australia has tie-ups with several airlines including Virgin Atlantic and Virgin America, Delta, Etihad, Alaska Airlines and US Airways and has interline partnerships with Bangkok Airways, Frontier Airlines, Hawaiian Airlines, Malaysia Airlines, South African Airways and Thai Airways.

Virgin Australia Airlines is the new name for Virgin Blue Airlines. Virgin Australia was known as Virgin Blue until April 2011. Based in Brisbane, it was founded by Sir Richard Branson in 2000. It serves nearly 30 cities around Australia from Brisbane, Sydney and Melbourne airports. In addition to its domestic Australian routes, it flies to New Zealand, the Pacific Islands, Papua New Guinea and Asia (Thailand and Indonesia).

Virgin Australia describes itself as a "new world carrier" - a little bit low cost and a little legacy - and competes with Qantas on business-travel routes. It flies under the slogan: "Every day a new idea takes off".

2011 was a big year for Virgin Australia. It launched new flights between Sydney and Abu Dhabi, entered into partnership with Etihad and formed a Trans-Tasman alliance with Air New Zealand, announced A330 coast-to-coast Business-Class service, opened Australia's first Lounge Premium Entry and Premium Valet at Sydney Airport,  redesigned its flights crew's uniforms and launched new menu options.