03 9999 2888 (dialing within Australia) 7am-midnight daily (Melbourne local time)
Web check-in is not available at present. Tiger recommends that passengers check-in two hours before scheduled departure. Check-in desks close 45 minutes before take-off (in India desks open three hours before and close one hour before departure).
Hand luggage: Two pieces of hand luggage weighing up to 10kg per person. Each bag may not be heavier than 7kg.
Checked luggage: There's no free allowance. Passengers purchase their baggage allowance, called Luggage Upsize. 15kg costs $15 online or $70 if you leave it until you get to the airport. Luggage Upsize Small gives up to 20kg of an allowance. It costs $17.50 online. Luggage Upsize Medium grants up to 25kg for A$35 online. Luggage Upsize Large gives up to 30kg checked luggage allowance for a fee of $70 online.
Excess baggage rates: $20 per kg.
72.5cm in standard seats, 97.5cm for extra leg room and exit rows.
Seats can be selected during the booking process. There are two options - Standard and Preferred. Standard costs $8 to $10 and for that passengers get any seat in the standard rows. Preferred costs $30 for an emergency exit row seat or extra leg room seat.
Flight time or date changes made online cost $50 plus any fare difference. Via the call centre, the cost is $60 (plus any difference in fares). If you need to change your flight time or date via the call centre, travel agent or at the ticket counter, the cost is $80 (plus any fare difference). Changing flight times or dates at the airport is the priciest option - $85 plus any difference fares.
Name changes can be made via the call centre and cost $60 plus any difference in fares.
Lap infant (up to two years) fares are $30 per one-way flight. There's no discount for children.
Tiger doesn't offer any discounts for older travellers.
Despite the name, Tiger Airways doesn't transport animals.
Small musical instruments (bugle, clarinet, flute, piccolo, trumpet or violin) may be carried as cabin baggage (maximum dimensions are 30 x 117 x 38cm). Larger instruments must be checked into the hold or a seat may be purchased for it.
The buy-on-board menu covers $4 muffins, $3.50 coffees and a noodle-and-water combo for $7. A can of VB and Pringles costs $10.
There's no points-for-miles program, but travellers may sign up to Tiger Stripes for about $30 per year to receive advance warning of seat sales.
See what other travellers have enjoyed on their Tiger Airways flights on airlinemeals.net.
Tiger Tales can be read online.
Tiger is a non-member affiliate - via part-owner Singapore Airlines - of the Star Alliance.
Tiger Airways is a low-cost carrier that models itself after super successful Ryanair. It operates one type of aircraft, the Airbus A320, and unbundles practically everything. For travellers, that means that the advertised fare can double by the time you add baggage fees, seat fees, speedy boarding, sports equipment fees and a snack on board.
It's owned by a Singapore-based parent company, one of whose largest shareholders is Singapore Airlines.
Focusing on routes that are within a five-hour radius of Singapore, Tiger is planning on applying the same rule to Australia, which could see services launched to Indonesia, New Zealand and the Pacific Islands.
Grounded by the Australian government last year over safety concerns, Tiger Airways is flying again between Melbourne and Sydney, Perth, Gold Coast and Brisbane. Services from Sunshine Coast are expected to return in 2012.