Toll Free 1300-365-331
Garuda recommends checking-in at least two hours before scheduled departure for international flights, one hour for domestic flights. Telephone check-in is available for passengers who have booked online. City check-in is available at Garuda Indonesia Sales Office (the Domestic or International Branch Office), open between 24 hours and four hours before the flight is scheduled to take off.
Cabin luggage: One piece of carry-on weighing up to 7kg with maximum dimensions of 56cm x 36cm x 23cm. A personal item such as a laptop case or purse is also allowed.
Checked luggage: on domestic flights, Economy passengers may bring 20kg of hold luggage. On international flights the free baggage allowance varies by class of traveller. It's 30kg for Economy passengers, 40kg for Business-Class travellers. Students get 40kg, Ship's Crew 40kg and infant flyers 10kg.
Excess: Rates vary by route. From Denpasar or Jakarta to Sydney or Melbourne the excess baggage rates are $25 (AUD) per kg. From Jakarta to Hong Kong the cost is $8 (US) per kg.
Economy - 76-89cm (30-35in) Seat pitch in Business (Executive Class) varies by aircraft. Flat-bed seats on the Airbus A330-200 and Airbus A330-300.
The ability to change flight times and dates depends on the fare class. The cheapest ticket will be non-refundable and non-changeable.
Children (2-11) fly for about 70 per cent on Australia-Indonesia flights.
There's no discount for older travellers.
Hot and cold food and drinks are served. The in-flight entertainment consists of movies and music, the in-flight magazine and other publications and there's an in-flight shopping service (tax free).
GFF (Garuda Frequent Flyer) is the reward program.
See the types of meals and snacks other flyers have enjoyed on their Garuda flights at airlinemeals.net.
The in-flight magazine is called Garuda and can be read online.
Garuda will be a part of the Skyteam alliance in 2012, joining carriers like Delta, Air France, Vietnam Airlines and China Airlines.
Indonesia's flag-carrying airline serves 31 domestic destinations and 19 international (Melbourne, Sydney and Perth airports among them). Its headquarters are at Soekarno-Hatta International Airport near Jakarta, but there is also a hub at Ngurah Rai International Airport in Bali.
Skytrax rates it as a four-star airline, but Garuda plans to get to five stars by 2013. It will join the SkyTeam alliance in 2012.