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    Garuda

    Contact details

    Telephone:

    Toll Free 1300-365-331

    Website:

    Garuda Check-in

    Garuda recommends checking-in at least two hours before scheduled departure for international flights, one hour for domestic flights. Telephone check-in is available for passengers who have booked online. City check-in is available at Garuda Indonesia Sales Office (the Domestic or International Branch Office), open between 24 hours and four hours before the flight is scheduled to take off.

    Garuda baggage allowance

    Cabin luggage: One piece of carry-on weighing up to 7kg with maximum dimensions of 56cm x 36cm x 23cm. A personal item such as a laptop case or purse is also allowed. 

    Checked luggage: on domestic flights, Economy passengers may bring 20kg of hold luggage. On international flights the free baggage allowance varies by class of traveller. It's 30kg for Economy passengers, 40kg for Business-Class travellers. Students get 40kg, Ship's Crew 40kg and infant flyers 10kg.

    Excess: Rates vary by route. From Denpasar or Jakarta to Sydney or Melbourne the excess baggage rates are $25 (AUD) per kg. From Jakarta to Hong Kong the cost is $8 (US) per kg.

    Garuda legroom

    Economy - 76-89cm (30-35in) Seat pitch in Business (Executive Class) varies by aircraft. Flat-bed seats on the Airbus A330-200 and Airbus A330-300.

    Passenger change details

    The ability to change flight times and dates depends on the fare class. The cheapest ticket will be non-refundable and non-changeable.

    Child fares

    Children (2-11) fly for about 70 per cent on Australia-Indonesia flights.

    Senior fares

    There's no discount for older travellers.

    In-flight service

    Hot and cold food and drinks are served. The in-flight entertainment consists of movies and music, the in-flight magazine and other publications and there's an in-flight shopping service (tax free).

    Air miles

    GFF (Garuda Frequent Flyer) is the reward program.

    Airline food link

    See the types of meals and snacks other flyers have enjoyed on their Garuda flights at airlinemeals.net.

    In-flight magazine

    The in-flight magazine is called Garuda and can be read online.

    Airline alliances

    Garuda will be a part of the Skyteam alliance in 2012, joining carriers like Delta, Air France, Vietnam Airlines and China Airlines.

    Airline overview

    Indonesia's flag-carrying airline serves 31 domestic destinations and 19 international (Melbourne, Sydney and Perth airports among them). Its headquarters are at Soekarno-Hatta International Airport near Jakarta, but there is also a hub at Ngurah Rai International Airport in Bali.

    Skytrax rates it as a four-star airline, but Garuda plans to get to five stars by 2013. It will join the SkyTeam alliance in 2012.